5 min read
Taija Engman: Dec 5, 2024 1:31:32 PM
Efficient billing is not just about getting paid – it’s a critical part of the business that impacts customer satisfaction and overall success. However, many Managed Service Providers (MSPs) are stuck with outdated, inefficient billing processes...
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2 min read
Taija Engman: Sep 5, 2024 3:52:05 PM
Optimizing revenue is crucial for sustainable growth and success. This article explores key strategies for effective revenue recovery, helping you...
2 min read
Taija Engman: Aug 29, 2024 11:19:42 AM
Efficient returns management is a critical component for success in eCommerce. As consumers increasingly expect seamless return processes, businesses...
2 min read
Petri Takala: Aug 20, 2024 2:29:23 PM
Invoicing for generative AI companies presents unique challenges and requirements distinct from traditional businesses. Understanding the specialized...
3 min read
Taija Engman: Jun 25, 2024 1:41:36 PM
Efficient billing processes are crucial for MSPs, to maintain healthy cash flow and ensure customer satisfaction. Yet, many companies still struggle...
3 min read
Matti Immonen: Jan 10, 2024 9:00:00 AM
In 2024, B2B subscription billing is changing quickly because of technology and market changes. This evolution is pivotal in streamlining financial...
2 min read
Matti Immonen: Dec 7, 2023 2:08:26 PM
The enterprise billing landscape is continuously evolving, with businesses relentlessly searching for tools and techniques that ensure precision,...
3 min read
Petri Takala: Oct 31, 2023 2:15:21 PM
The popularity of usage-based pricing is increasing steadily. The rise of cloud services and SaaS are the fields where the change has been radical....
5 min read
Matti Immonen: Sep 28, 2023 2:31:34 PM
Okay, let’s take a deep breath and dive into the world of the vocabulary of subscription management business. As we know, all businesses and...
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Matti Immonen: Sep 5, 2023 9:46:57 AM
Reliable investments in optimal business software are essential for the growth of any company. As a business expands, the stakes in certain processes...
2 min read
Matti Immonen: Aug 22, 2023 8:15:00 AM
Companies providing versatile services face unique challenges when managing the billing operation of complex processes. With diverse pricing models,...
6 min read
Matti Immonen: Aug 15, 2023 11:37:10 AM
They say that a beloved child has many names. In this case, the term “contract-to-cash” is often known as order-to-cash or quote-to-cash, depending...
3 min read
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Monica Sissala: May 30, 2023 11:50:49 AM
Revenue Operations is an operating model for customer-centric companies. RevOps entails aligning previously siloed business functions to optimize...
3 min read
Petri Takala: May 23, 2023 9:12:21 AM
You discovered it's time to update your billing system - a common issue that many businesses face -as the current system is longer meeting your...
3 min read
Petri Takala: May 11, 2023 2:07:49 PM
Does your billing system keep up with the fast-paced changes in business and technology? Are you able to take advantage of new opportunities you have...
4 min read
Petri Takala: May 3, 2023 6:03:14 PM
A typical value proposition of a managed service provider is to help customers to operate more efficiently by taking care of their IT needs. This...
6 min read
Petri Takala: Apr 26, 2023 9:53:41 AM
When deciding on a pricing model, there are many aspects to consider. It all starts with business targets, market analysis, and picking up a pricing...
2 min read
Petri Takala: Apr 18, 2023 9:00:00 AM
Subscriptions have taken the software business landscape. And while certain aspects of software business have become more efficient, such as...
3 min read
Petri Takala: Apr 11, 2023 8:15:00 AM
What capabilities should you look for in B2B subscription management software? In this blog post, we’ll be taking a look at four essential...
4 min read
Petri Takala: Apr 4, 2023 8:30:00 AM
Managed Service Providers need a scalable, reliable, transparent, and flexible pricing and billing solution due to the complexity of their customer...
2 min read
Siv Blomqvist: Mar 28, 2023 9:20:54 AM
With years of experience with different ERP systems, I still find that they are excellent for many tasks but not for subscriptions and recurring...
2 min read
Sami Isotalo: Mar 21, 2023 10:06:35 AM
Subscription revenue recognition is particularly crucial for SaaS businesses. Unlike traditional models, SaaS relies on subscription-based invoicing...
2 min read
Monica Sissala: Feb 28, 2023 6:40:10 PM
In today's world, modern businesses are understanding the importance of digital transformation to meet customer needs and stay competitive. Customers...
2 min read
Monica Sissala: Feb 14, 2023 8:45:00 AM
We all know that happy customers are the lifeblood of any business. But do you know how to really make them smile? With lovable invoices! That's...
2 min read
Petri Takala: Feb 7, 2023 8:45:00 AM
You may be looking for ways to simplify your billing process and increase recurring revenue. But have you considered that the billing dataitself is...
2 min read
Petri Takala: Jan 31, 2023 10:27:04 AM
For businesses that are looking to transform or improve their service pricing and billing, an ERP system may not be enough to handle the complexity...
2 min read
Petri Takala: Jan 24, 2023 8:45:00 AM
RevOps, or Revenue Operations, is a relatively new concept in the world of business operations. It involves aligning various business functions in...
3 min read
Monica Sissala: Jan 9, 2023 3:19:13 PM
Have you ever considered the opportunity cost of an inefficient billing process? Whether it’s from lost revenue due to incorrect invoices or disputed...
2 min read
Petri Takala: Dec 13, 2022 2:50:13 PM
As your business grows, scalability can be essential to success. But it's not only about scaling up operations and adapting to increasing volumes –...
3 min read
Monica Sissala: Nov 30, 2022 2:43:02 PM
As the Chief Finance or Operating Officer of a managed service provider (MSP), you're likely always looking for ways to improve efficiency, cut...
3 min read
Petri Takala: Oct 18, 2022 12:45:12 PM
Forbes recently released an article about the Relationship Between Revenue Operations And Recurring Revenues. The article emphasized the importance...
2 min read
Petri Takala: Sep 29, 2022 11:52:18 AM
Billing is a stumbling block for many SaaS-based software companies. Those who started as start-ups have often managed with some general invoicing...
1 min read
Petri Takala: Sep 20, 2022 8:45:00 AM
In the SaaS business, it is essential to integrate subscriptions and customer contracts into invoices to make billing detailed and accurate. A...
2 min read
Petri Takala: Aug 9, 2022 9:15:00 AM
Billing should be a natural and positive event in business. A financial “thank you” after a job well done. But too often, the invoice or the billing...
2 min read
Petri Takala: Jun 15, 2022 10:33:45 AM
RevOps is mostly referred to as the operational activities of Sales, Marketing, and Support bundled together to better serve the client’s needs...
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Petri Takala: Jun 8, 2022 10:14:38 AM
According to UBS*, the subscription market is estimated to grow by 18% year over year to 1,5 trillion USD by 2025. Clearly, the subscription business...
2 min read
Taija Engman: May 23, 2022 9:30:00 AM
Recently MGI Research published a report which excellently maps the billing landscape. Go ahead and request this report on their website. We highly...
2 min read
Petri Takala: May 11, 2022 6:03:39 PM
There are many reasons for both clients and companies to prefer subscription or pay-per-use pricing. Clients love the full service, the monthly fees...
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Petri Takala: May 4, 2022 9:00:00 AM
Billing takes the center stage in new business models. It becomes clear that the billing experience is essential to a long and profitable customer...
2 min read
Petri Takala: Apr 25, 2022 8:45:00 AM
There is no business like a SaaS business. With the rise of SaaS business came new metrics and new rules to assess, monitor, and steer SaaS business...
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Petri Takala: Mar 30, 2022 11:19:07 AM
When dreaming of SaaS growth, you might not think of your billing system immediately. In the search for growth, your marketing and customer success...
1 min read
Petri Takala: Mar 16, 2022 2:36:48 PM
Digital contract management has been around for a while now, and we have seen great and less great implementations. But there is a world beyond just...
2 min read
Heikki Hirvensalo: Mar 1, 2022 12:45:00 PM
The subscription economy has changed our business life forever. It has never been easier to onboard customers, but that comes at the price of having...
2 min read
Petri Takala: Feb 22, 2022 8:45:00 AM
You might not be aware, but according to EY* it is estimated that businesses leak about 1-5% of their EBITDA in revenue. Just like with any leak, it...
2 min read
Taija Engman: Feb 14, 2022 9:45:00 AM
We thought it would be the right time to address the topic of lovable invoices. In this blog, we explain that lovable invoices are not about...
2 min read
Petri Takala: Jan 27, 2022 10:30:00 AM
Billing is typically a straightforward process that most companies have optimized in terms of efficiency. The efficiency is often measured by looking...
3 min read
Petri Takala: Dec 14, 2021 11:50:47 AM
Billing Might Hurt Your Business No, we are not talking about receiving an invoice from a supplier. That is what we would call self-inflicted pain....
2 min read
Petri Takala: Dec 8, 2021 3:37:17 PM
Scaling A SaaS Business Is A Different Ballgame SaaS is hot, and while the subscription economy is nowadays mainstream, many client companies...
2 min read
Petri Takala: Nov 23, 2021 12:52:35 PM
The Age of Customer Centricity The customer is always right, but there has never been a time when the customer had so many options to be right in...
2 min read
Petri Takala: Oct 5, 2021 10:33:46 AM
New Models, New Pricing, New Billing? Todays’ innovation pace is faster than ever before in history. That is reflected in the record time...
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Petri Takala: Sep 29, 2021 1:00:00 PM
The Servitization Business Promise Servitization has been around for years but has recently really started to get traction. The reasons are clear....
2 min read
Petri Takala: Sep 17, 2021 8:45:00 AM
Since MIT offered the first Managed Service Provider (MSP) functions in the ’60s, the industry has grown and evolved tremendously both in revenue and...
2 min read
Taija Engman: Jun 30, 2021 10:00:00 AM
Yes, you want recurring billing, but your ERP and legacy systems do not provide the pricing and rating flexibility to cater for subscriptions and...
2 min read
Marc Wullings: Jun 22, 2021 9:35:39 AM
Billing Really Is Part Of Your Customer Process Over the past 10 years, the CX landscape has changed dramatically. Where older CRM systems handed...
2 min read
Petri Takala: Jun 15, 2021 8:45:00 AM
Billing Needs Flexibility, Bridging ERP And CRM We recently had a great conversation with Igor Stenmark, the billing expert at MGI Research, and...
2 min read
Heikki Hirvensalo: Jun 11, 2021 12:00:00 PM
How to gain proper visibility to your service contract-to-cash process? How to automate pricing and billing of a wide legacy contract base and yet...
1 min read
Marc Wullings: Jun 2, 2021 12:15:00 PM
Data-driven decision-making has been the holy grail since the inception of business analytics. Many years and management books later, the old...
2 min read
Petri Takala: May 5, 2021 9:00:00 AM
The City Of Lahti Enables Personal Carbon Trading How do you involve your citizens in becoming carbon-neutral and give them control in achieving this...
1 min read
Petri Takala: Apr 19, 2021 8:45:00 AM
You Win Some, You Lose Some Revenue is the result of doing things right. After hard-fought sales battles, optimized production of service processes,...
2 min read
Petri Takala: Mar 11, 2021 3:15:00 PM
Out with the old and in with the new. Subscription billing has changed our business models forever. But after the turmoil in 2020, the as-a-service...
2 min read
Petri Takala: Mar 4, 2021 9:55:21 AM
Contracts Are often overlooked in subscription and recurring billing
3 min read
Petri Takala: Feb 5, 2021 9:00:00 AM
For your Largest clients, your bill is the mirror of your standards Talk to your clients, and they will all agree, their satisfaction with your...
3 min read
Petri Takala: Jan 26, 2021 2:30:00 PM
There is a good chance that billing is considered a routine job in your company, recurring after the end of each month. The process is reactive and...
2 min read
Marc Wullings: Jan 19, 2021 9:00:00 AM
Agile Billing, The Cornerstone Or Stumbling Block In Your Business Strategy? We have all discovered the need to quickly adapt to new business models...
1 min read
Anitta Maltela: Oct 20, 2020 9:30:00 AM
Taija Engman, Co-Founder of Good Sign talks about service billing in a video blog series of 6 episodes, filmed at her family cottage at lakeside in...
2 min read
Marc Wullings: Sep 7, 2020 10:37:00 AM
Excel Is Everywhere And For The Right Reasons As a finance professional, you will probably spend a generous amount of time using Microsoft Excel,...
2 min read
Petri Takala: Aug 27, 2020 9:33:28 AM
How to optimize revenue for your service business with the help of your billing system? Services Are The Key To Lasting Business Success In today’s...
3 min read
Marc Wullings: Jun 17, 2020 8:30:00 AM
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Janne Kivilaakso: Jun 4, 2020 10:15:00 AM
A Perfect Invoice That Matches a Perfect Service Experience The rise of servitization in short: changing product-driven business models to more...
2 min read
Marc Wullings: May 28, 2020 10:15:00 AM
How Ecosystem Businesses Thrive and Create New Challenges for Agile Billing In a recent article, Harvard Business Review explains how businesses...
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Petri Takala: May 19, 2020 2:15:00 PM
Billing Automation Ensures the Quality of Invoicing When any billing department collects information about service usage and manually assures correct...
1 min read
Marc Wullings: Apr 21, 2020 2:30:00 PM
Is your system ready for pay-per-use and other models? Subscription billing has taken our economy by storm, and probably you have also embraced the...
2 min read
Heikki Hirvensalo: Apr 2, 2020 11:00:00 AM
Do you think it takes too long to launch new services? A manufacturing company was actively seeking growth through new digital services. Digital...
1 min read
Taija Engman: Mar 9, 2020 2:00:00 PM
Monetize 13 is the only event in Europe focusing purely on monetization, including payments, commerce, billing, and CPQ.
1 min read
Mervi Vikki-Aaltonen: Feb 13, 2020 1:00:00 PM
It is no news that you should never ignore the importance of customer satisfaction. The news is that invoices can be so lovable that you can surpass...
2 min read
Janne Kivilaakso: Feb 3, 2020 9:00:00 AM
Why an ecosystem in the first place? What are the 7 qualities of supporting software? Parties forming a service ecosystem, understand that by...
2 min read
Janne Kivilaakso: May 14, 2019 1:28:16 PM
Scalability is a common factor to fast growing and profitable service businesses. It is not only about the ability to manage changes in volume. It...
1 min read
Taija Engman: Apr 11, 2019 1:54:31 PM
Technopolis implemented Good Sign solution to its Service Ecosystem with Flexible Pricing, Customer Onboarding and Billing for the internationally...
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Hannele Peltonen: Apr 9, 2019 8:50:00 AM
Last week we published a blog post: “10 Reasons You Should Invest in Flexible Pricing and Billing”. I thought to continue about that, by explaining...
1 min read
Mervi Vikki-Aaltonen: Apr 4, 2019 12:42:43 PM
Customer demands change and the market evolves. Service businesses are gaining new ground, but also competition grows strong. All service businesses...
2 min read
Taija Engman: Feb 27, 2019 8:29:56 AM
I just recently represented Good Sign Solutions at European Monetize 11 event in Amsterdam. The event concentrated in modern monetization...
2 min read
Mervi Vikki-Aaltonen: Feb 6, 2019 11:36:00 AM
When and Why to Automate Billing Process? We all know that process automation requires data. Service Billing Automation is also based on data. For...
2 min read
Markus Pulliainen: Nov 13, 2018 2:35:16 PM
In this article we are focusing the mass customization, from a theoretical point of view and also how it is done with Good Sign service solutions. In...
2 min read
Jouko Keränen: Oct 31, 2018 12:30:56 PM
Monetization Wizard for Service Business Billing Automation Picture by Jouko Keränen from "Russell Harty Plus" UK TV show of The Who performing...
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Petri Takala: Aug 14, 2018 6:58:00 AM
Service Businesses Deserve Financial Automation Companies recognize the importance of service quality and the significance of the processes behind...
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Janne Kivilaakso: May 15, 2018 7:05:00 AM
Good ERP system is an essential tool to support product sales, manufacturing, warehousing, delivery and billing. However, the ERP mode of operation...
2 min read
Janne Kivilaakso: Apr 18, 2018 7:17:00 AM
The other day I attended an event where sales coach Mika D. Rubanovitsch @Rubanovitsch was talking about sales, marketing and customer behavior. His...
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Petri Takala: Feb 8, 2018 11:36:27 AM
Certified ServiceNow integration for pricing, billing and monetization Service Transformation Calls for New Business Systems Since its birth in 2004...
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Petri Takala: Nov 28, 2017 7:39:00 AM
From Products to Smooth Services The World Economic Forum has anticipated that all products will have become services by the year 2030. This is quite...
1 min read
Taija Engman: Sep 21, 2017 9:07:00 AM
From Product Design to Service Design Design used to be associated with tangible materials like wood and glass and plastic and metal: Rococo...
3 min read
Taija Engman: Jun 28, 2017 10:04:59 AM
Contract Documents Have a New Meaning in the Digital Era If you were asked to visualize a contract, would you think of a pile of paper with hand...
2 min read
Taija Engman: Jun 7, 2017 2:41:04 PM
“Customer expectations have been permanently upgraded”, stated Henrik Ehrnrooth, President & CEO of KONE Corporation in his opening key note at the...
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Mervi Vikki-Aaltonen: Oct 18, 2016 10:56:10 AM
We are glad to inform that Good Sign is now a certified app/interface for ServiceNow! Say Good Bye to MS Excel Spreadsheets for gathering service...
3 min read
What Is the Role of ERP? For any kind of business, ERP systems have established an extremely important role in the past years – even to be counted as...
2 min read
The Long Journey to Digital Economy As for today, it might seem that we have travelled far with the opportunities brought to us by digitalization....
2 min read
Taija Engman: May 4, 2016 3:30:00 PM
Many prominent service providers have chosen ServiceNow as their backbone system for service management and SAP as their ERP/financial system....
2 min read
Franz Reuchlein: Apr 19, 2016 5:00:00 PM
In the service business industry, customer service can play a critical role in retention and expansion of customer base. Furthermore, many customers...
1 min read
Taija Engman: Mar 29, 2016 4:03:00 PM
Established Service providers are often missing up to 10% of their recurring services revenue before applying intelligent billing automation. What Is...
3 min read
Janne Kivilaakso: Dec 27, 2015 4:47:00 PM
Don’t we love ERP solutions? Besides being sometimes crumble and difficult to master they get the job done. Goods are delivered and books get closed....
3 min read
Franz Reuchlein: Dec 17, 2015 4:26:02 PM
Red Herring recognizes technology industry startups and leaders of private ventures from around the globe. Their November 2015 Global 100 event...
1 min read
Franz Reuchlein: Dec 9, 2015 1:20:21 PM
Good Sign Solutions joins the exclusive ranks of companies to win the prestigious Red Herring 2015 Top 100 Global Award. The event insights and...
1 min read
Taija Engman: Sep 14, 2015 3:00:00 PM
Adding Strength to Good Sign's Growing Team! Janne Kivilaakso has started at Good Sign as the Industrial Internet Lead. Janne will focus on extending...
2 min read
Franz Reuchlein: Aug 11, 2015 3:00:00 PM
Innovative business models are making headlines, challenging the boundaries of legal rulings, and turning their sights on competing against larger...
1 min read
Jeroen Pijpers: Apr 23, 2015 3:38:00 PM
De Red Herring Top 100 Europa vormt een onderscheidende lijst van nieuwe, toonaangevende en innovatieve bedrijven en entrepreneurs in de technologie....
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Taija Engman: Apr 15, 2015 8:29:00 PM
