Mervi Vikki-Aaltonen

Lead Consultant of Service Digitalization. Mervi blogs about the pain points she encounters with our customers and solutions to the pains when building new service opportunities and developing the efficiency of service pricing and billing.

1 min read

Lovable Invoices

Picture of Mervi Vikki-Aaltonen Mervi Vikki-Aaltonen: Feb 13, 2020 1:00:00 PM

It is no news that you should never ignore the importance of customer satisfaction. The news is that invoices can be so lovable that you can surpass your customer expectations.

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1 min read

10 Reasons You Should Invest in Flexible Pricing and Billing

Picture of Mervi Vikki-Aaltonen Mervi Vikki-Aaltonen: Apr 4, 2019 12:42:43 PM

Customer demands change and the market evolves. Service businesses are gaining new ground, but also competition grows strong. All service businesses...

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2 min read

The Problem with Billing Automation is Data Quality - How to Fix It? [Get your free guide]

Picture of Mervi Vikki-Aaltonen Mervi Vikki-Aaltonen: Feb 6, 2019 11:36:00 AM

When and Why to Automate Billing Process? We all know that process automation requires data. Service Billing Automation is also based on data. For...

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1 min read

Good Sign - Certified ServiceNow App

Picture of Mervi Vikki-Aaltonen Mervi Vikki-Aaltonen: Oct 18, 2016 10:56:10 AM

We are glad to inform that Good Sign is now a certified app/interface for ServiceNow! Say Good Bye to MS Excel Spreadsheets for gathering service...

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