How to gain proper visibility to your service contract-to-cash process? How to automate pricing and billing of a wide legacy contract base and yet create a feeling of control and trust that no revenue is leaking?
Opus Capita, a leading European provider of source-to-pay and e-invoicing solutions, set out to do that. Their goal was to be transparent and efficient in their contract-to-cash process.
In this blog, we describe how OpusCapita captured a wide legacy contract base and transformed it into a future-proof automated service monetization process.
Opus Capita’s clients are used to flawless services, but also demand a superior customer experience. At the same time, there were still a lot of manual steps involved in their billing process that caused human errors, higher costs, and revenue leakage. Here was an opportunity to improve both sides, and at the same time to improve the visibility and the accuracy of the billing process. In short: to automate the process, so that the humans can do the business!
From the start: Opus Capita stressed the importance of billing accuracy. They worried that a lack of control and visibility of billing data could lead to revenue leakage. With multiple country operations and a large legacy contract base, mastering their pricing, contract, and billing data was the key challenge to come to a future-proof, agile system. Billing accuracy was considered important.
Good Sign supported OpusCapita in implementing a solution to automate pricing and billing of their service offering in multiple legal entities. The solution covered automation of recurring SaaS fees, varying transaction-based fees as well as professional service fees. With help of Good Sign, OpusCapita is now able to manage its digital customer contracts, associated billing schedules, products, and prices such as tier, volume, and block pricing. The solution also ensures automated delivery of invoices to e-Invoice operators as well as all related financial postings to OpusCapita AR and GL.
For Opus Capita, the Good Sign solution not only solved their billing problems but also opens up new business opportunities.
“Now we have a very flexible way of maintaining the data, and many ways and possibilities to develop our processes even more.”
For Good Sign, it showed that the future of agile billing means mastering complex and diverse service billing streams transparently and flexibly. This is exactly where the Good Sign solution shows its value.
If you feel your billing needs will outgrow your current recurring revenue billing solution, or if you are just curious to learn how Good Sign does things differently, feel free to take us to the test! We will gladly take on your challenge and prove to you it can be done, and that the new world lies beyond just subscriptions.
Petri Takala : Mar 11, 2021 3:15:00 PM
Out with the old and in with the new. Subscription billing has changed our business models forever. But after the turmoil in 2020, the as-a-service...
Petri Takala : Oct 5, 2021 10:33:46 AM
New Models, New Pricing, New Billing? Todays’ innovation pace is faster than ever before in history. That is reflected in the record time...
Petri Takala : Sep 17, 2021 8:45:00 AM
Since MIT offered the first Managed Service Provider (MSP) functions in the ’60s, the industry has grown and evolved tremendously both in revenue and...
Heikki Hirvensalo