Data driven billing automation

Challenge 

growing volumes with manual work

ATEAs billing volumes have been growing fast. Billing processes included lots of manual work, including consolidating billing data from number of different sources and that raised concern of mistakes in billing. At the same time, growing volumes was a challenge for the process and it’s future scalability. Pricing and billing terms are customer-oriented and there are lots of customer specific rules and practices on billing and data processing.

Solution

automated pricing and billing of current and future services

Modern service billing is very much about data. That common understanding was also the foundation for the ATEA – Good Sign co-operation. Harmonized data, controlled data streams and finally flexible pricing that allows customer-oriented operations were common targets. End-to-end automation reduces errors and improves billing quality.

BENEFITS

revenue leakage stopped with a transparent billing process

Harmonized data collection and automated invoicing is a solid foundation for future growth and also lower risks for revenue leakage.

• Flexible pricing allows for easy implementation of future services.
• Automation reduces mannual work and ensures billing process scalability.
• Controlled processes and automation improve billing quality and customer satisfaction.