Subscriptions management for a circular economy

Challenge 

Support required for new Subscription-based and logistics-intensive business model

With its HorsePower business Fortum is both helping Horse stables to manage manure and using it to produce heat and replace other non-renewable sources of energy. They needed a flexible solution to manage subscription-based and logistics-intensive business model. Because of the required quick time to market for the new service, it was not possible to use the existing information systems and Fortum evaluated systems which could manage the required operations:

• dynamic service pricing
  
• customer contracts which control for example logistics process
  
• logistics operator integrations and orchestration
  
• pay-per-use subscription billing

SOLUTION

Service business platform for subscriptions, pricing, service orchestration, and automated billing

With one single software Fortum manages the process from customer contracts to billing. Good Sign software at Fortum covers:

• Dynamic data model making customer-specific pricing easy without massive manual work
• Automatic, recurring creation of transport orders based on the subscription and customer feedback
• An easy way for the transport operators to update delivered amounts almost real-time
• Automatic invoicing based on the realized service execution

Benefits

significant reduction of manual work, increased quality, and quicker cash flow

Good Sign Software reduced vastly manual work done previously with pricing, managing logistics and billing the stables. At the same time, the quality has increased because of fewer errors and delay in the process. With the help of Good Sign software, Fortum HorsePower is able to grow and improve cash flow at least 15 days.