Leasing life cycle management

Challenge

Manual work prevented the growth

For modern car leasing, the key to success is the ability to combine excellent digital customer service with efficient automated internal operations.

As a startup Järvileasing soon realized that it needed a flexible system to relieve the staff from the administrative workload caused by rapid expansion. By multiplying the leasing base quarterly for the first year and beyond, they found themselves in an unfavorable situation where a significant part of the resources had to be directed to double-checking the contract data, looking for the attachments, handling the delivery dates, and keeping track of the services and maintenance schedules.

Additionally, while having the hands tied in managing the complex contracts and stacks of documents the invoicing could be delayed up to a month. By not being able to bill the customers in a timely matter, Järvileasing had to bind excess capital to finance the customers' contracts.

To support growth Järvileasing decided on some guidelines for the operations:

• automation should be implemented as far as possible,
• Järvileasing should offer modern digital services for customers,
• the base for growth is ecosystem thinking and the ability to add value for all players within the network,
• support for flexible pricing and new business models.

SOLUTION

Leasing process automated from quotation to billing

Good Sign’s digital services platform acts as a "digital era ERP” for Järvileasing but with full end-to-end automation and flexibility.

Good Sign is the master for customer contracts and data and handles the customer life cycle all the way from composing an offer to detailing a contract through to automated billing – with notifications and customer portals to increase customer communication.

The key is Good Sign’s rule engine which is able to use contract data for timely automation decreasing lead time and avoiding errors caused by manual work.

BENEFITS

Lead Time DECREASED and Errors AVOIDED 

With Good Sign Solution, Järvileasing created a good base for growth and got:

• tools to enable the easy creation of even complex leasing offers and contracts,
• digital contracts mastering service delivery and customer service,
• timely and automatic invoicing based on the leasing contracts
• actions and alarms based on the digital contract terms,
• role-based customer user interface with the ability to offer many value-added services,
• portal and API for partner communication and distributed service process management.

All these together mean a quality service experience and fast processes for customers, a back office with minimal manual labor, and a 15-20 days cash flow improvement. But this is only the start. The next step will be increasing efficiency within the whole ecosystem including customers and partners by automating distributed processes.