Contract-To-Cash Process Streamlined

Challenge 

revenue leakage, error-prone manual work, and lack of transparency in billing

OpusCapita was reorganizing the quote-to-cash process of its service business and harmonizing its service offering. The problem was that pricing and billing of its contract-based Business Network services was relying too heavily on manual processes and caused revenue leakage. In addition, OpusCapita did not have transparency to actual service event data. Neither was there a proper way to handle customer-specific prices and billing schedules.

Targets for the project:

• Increase revenue by stopping existing leakages due to lack of communication
• Reduce human errors in manual invoicing
• Reduce costs associated with manual invoicing
• Improve customer experience through accurate, customer-specific, and clear invoices
• Ensure scalability and flexibility to support and shorten the time to market with new service concepts
• Enable upselling and better customer service by providing transparency to contracts and installed base – the “digital twin”
  

Solution

automated pricing and billing of current and future services

Good Sign delivered a solution to automate the pricing and billing of OpusCapita's contract-based Business Network products.

Key functionalities OpusCapita gained:

• Ability to view, track and manage digital customer contract lifecycle and service configurations affecting subscription pricing (Digital Twin)
• Manage country, customer, or contract-specific prices
• Ability to define customer or contract or contract line-specific billing schedules
• Transparency to pricing unit amounts and ability to follow-up changes
• Enablement of fixed, tiered, volume, and block pricing
• Transparency to transaction data (usage events) and traceability to auto-generated charges and invoice amounts
• Consolidated invoices
• Invoice amount grouping based on product types
• One common billing solution for multiple OpusCapita legal entities

BENEFITS

revenue leakage stopped with a transparent billing process

OpusCapita has now a fully automated pricing and billing of their services and they were able to:

• Increase revenue by stopping existing leakages due to lack of communication
• Reduce human errors in manual invoicing
• Reduce costs associated with manual invoicing
• Improve customer experience through accurate, customer-specific, and clear invoices
• Ensure scalability and flexibility to support and shorten the time to market with new service concepts
• Enable upselling and better customer service by providing transparency to contracts and installed base – the “Digital Twin”

With the flexibility and scalability that Good Sign offers, they can get faster to market with new service concepts, manage contract-based products and focus on implementing their customer-centric strategy.